FAQ
Where is my order?
If your order has already shipped, you can track it with the tracking number here. You can find the tracking number in the shipping confirmation email/WhatsApp.
If your order is still being processed, you will receive a tracking number and shipment confirmation once it has dispatched.
We do not offer tracking for free items.
Where is my order confirmation?
The order confirmation is automatically sent to your WhatsApp or you will receive call from our customer care after you place an order. If you haven’t received an order confirmation within 24 hours, please get in touch with us at officialatalfattah@gmail.com just in case there’s a problem with your order.
Please check your spam folder before contacting us.
Can I edit my order?
If your order hasn't shipped yet, or you haven't received a shipping notification, you can request changes such as the size, color, and quantity. Just contact us at officialatalfattah.com and include your order number.
If your order has already shipped, unfortunately, we won't be able to make changes.
How do I cancel my order?
To cancel your order, simply email us at officialatalfattah.com with your order number. Please note, as long as your order has not shipped, or you have not received a shipping notification, your order can be canceled.
Unfortunately, if your order has already shipped, we won't be able to cancel it.
SHIPPING & DELIVERY
How long does shipping take?
Orders typically dispatch within 1 business day and arrive within 2 to 3 days.
When will my order ship?
Usually, your order will ship within 1 business day, rest assured it will still arrive on time, as promised.
Do you ship to my country?
Currently, we ship to all over Middle East including UAE, KSA, QATAR, KUWAIT, OMAN & BAHRAIN.
RETURNS
How do I return my order?
We're sorry to hear you wish to return your order. Here's how you do it:
1. Contact us at officialatalfattah.com within 7 days of your purchase. We'll assist you with the return process.
2. For a detailed overview, please visit our Return Policy page.
Remember, we're here to help and ensure your experience with North Carry is a pleasant one!
How do I exchange an item?
To exchange an item, please ensure its within 7 days of your purchase and that the product is in flawless condition. Reach out to our support team at officialatalfattah.com with the specifics of your request.
Please note that customers are responsible for postage fees for exchanges. However, if you've received an incorrect product, let us know and provide a photo. In this case, we'll cover the postage.